Contact Information

Programs and Services

Care Coordination, Intellectual and Developmental Disabilities, and Supportive Services:

• Address:

  1099 Jay Street
  Building J
  Rochester, NY 14611

• Phone:

  (585) 339-9800

Behavioral Health, Housing and Stabilization, Family Prosperity and Refugee & Immigration Services:

• Address:

  87 N Clinton Ave.
  Rochester, NY 14604

• Phone:

  (585) 546-7220

Additional Contact Information

For Emergency Referral:

Anyone who is currently homeless or at risk of being homeless, and is in need of emergency housing must go in person to the Monroe County Department of Human Services (DHS) at 691 St. Paul Street to be assessed for placement. The DHS “after hours” information line is (585) 442-1742 for after hours placement.

For Information during the COVID19 state of emergency:

Monroe County has created a resource page to provide any changes in the benefit application process and notices for emergency benefits that may be available to help you during this time. Learn more at the Monroe County Website.

Other expert sources of information include:

• Centers for Disease Control and Prevention (CDC)
• New York State Department of Health (DOH)

Walk-in Information:

• Immigration Assistance
  Weekly walk-in hours are currently suspended, but we are seeing clients for urgent matters by appointment only. Clients may call (585) 546-7220 x4628 for assistance.
• Chemical Dependency / Restart Outpatient Clinics
  79 North Clinton Avenue: Walk-in hours are Tuesday to Thursday, 8:30am – 12:00pm. All are welcome to call (585) 262-7000 to make an intake appointment or for more information.
• Mental Health Clinics and Integrated Services
  At this time, we are not accepting new clients. Please call our clinic at (585) 262-7000 for more information, and to be added to our wait list. Thank you.
• Community Resource Services:
  At this time we are open for appointments only. Please call (585) 232-2050 for a phone appointment and directions to our location.